Membership FAQ

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Q: How long is my membership active?
     A: One year from the date of purchase.

Q: Who can I contact with questions about my membership?
     A: The Detroit Zoo Membership Services at (248) 541-5717 and press 3.

Q: How long after I purchase a Zoo membership will it take before I receive my membership card?
     A: The card will take 2-3 weeks to arrive.

Q: If I join online, can I use my benefits when I visit the Zoo today?
     A: Yes, just print off the receipt and bring your confirmation to the Membership entrance gates (9 and 10) the the main zoo entrance along with a picture ID.

Q: If I visit the Zoo and join on site, will I get reimbursed for parking?
     A: If you are charged (on the same day) parking prior to entering the zoo or purchasing your membership, save your receipt and before the end of the day turn it in for reimbursement towards a membership.

Q: Is my membership tax deductible?
A: Yes, memberships are tax deductible to the extent provided by law. Consult your tax adviser for details.

Q: Do members of the Detroit Zoological Society receive free or discounted admission
          to other zoos and aquariums in the U.S.?

     A: Yes, you will receive 50% off admission at 100 zoos listed on our reciprocal list.

Q: I have a membership to another zoo or aquarium in the U.S. do I receive free
          or discounted admission to The Detroit Zoological Society?

     A: Yes, if your membership is with a zoo or aquarium on our reciprocal list you will receive 50% off
         admission at the Detroit Zoo.

Q: Can I purchase a membership online?
     A: Yes,  click here to join or renew.

Q: How do I update/change my membership information?
     A: Call Membership Services at (248) 541-5717 and press 3 or email info@dzs.org.

Q: I have misplaced my membership card. How do I get a new one?
     A: You can request a new card via email at info@dzs.org, or stop in Membership Services before your next visit to the Detroit Zoo, or by simply calling the Membership Services office at (248) 541-5717 and press 3.

Q: Can someone else use my membership card?
    A: Sorry, memberships are non-transferable and identification is required at the gate.

Q: I have not received my membership materials in the mail yet; can I still visit the Zoo?
    A: Yes, just simply show a photo ID to our membership gate attendant.

Q: What if I lose my membership card or leave it at home?
     A: Just simply show a photo ID to our membership gate attendant.

Q: Can members exit thru the membership booth?
    A: Member's have their own entrance to the Zoo, but everyone must exit thru the exit gate.

Q: Do members have designated parking?
    A: No, but members get free daytime parking while visiting the Zoo. Event parking is additional.

Q: Do members get discounts on concessions?
     A: No, but members do get a discount at Zoofari Market and Arctic Outpost.

Q: I was unable to find the answer(s) I needed. Where can I find further information?
     A: You can email us at info@dzs.org, call Membership Services at (248) 541-5717 and press 3 or stop by the Membership Services office during your next visit to the Detroit Zoo.

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