Shopping in the Zoo

Zoofari Market
Take home your favorite animal! Zoofari Market has a wide variety of plush animals, many of which you will see during your visit. Located at the main entrance/exit of the Zoo, this location also has a great selection of eco-friendly products, stylish apparel, and popular souvenir keepsakes that will be the perfect reminder of your visit to the Detroit Zoo!

Arctic Outpost
Specializing in arctic-related gifts not found anywhere else in the Zoo, this newly expanded store offers many different souvenir gifts, toys and plush. Located at the exit of the Arctic Ring of Life exhibit.

Kaman's Art Shoppes
Kaman’s has various  specialty carts throughout the Zoo that offer fun activities including face painting, caricatures, and photos. Located at the front gate, Rackham Fountain, and Safari Grill.


SSA Data Security Breach

Service Systems Associates, a third-party operator of concessions and retail services for the Detroit Zoo, experienced a data security breach of their point-of-sale systems in nine zoo gift shops between March 23 and June 25, 2015. We are deeply concerned about this matter and are monitoring the investigation. Further information will be shared as it becomes available. In the meantime, below are answers to questions our visitors may have:

 

What happened?
Third-party retailer, Service Systems Associates (SSA), experienced a breach of its data systems, impacting retail customers at the Detroit Zoo and seven other zoos nationwide. Malicious software, or “malware”, was detected in SSA’s software. SSA is working with independent forensic investigator Sikich and law enforcement officials to investigate the breach.

 

Has the data breach been stopped?
Yes. The malware has been identified and removed, and infected devices are no longer in use.

 

How do I know if I was affected by this incident?
If you visited the Detroit Zoo between March 23, 2015 and June 25, 2015 and used a credit or debit card to purchase a retail item, your information may have been compromised. You should immediately review your credit or debit card information and contact your financial institution if you detect any fraudulent activity.

 

Did the breach affect food purchases at the Detroit Zoo?
No; retail only.

 

Is it safe to use my credit or debit card at the Detroit Zoo?
Yes. Upon learning of the breach, SSA installed a separate credit card processing system in the gift shops and new transactions have not been affected by the previous breach.

 

What type of information is at risk?
In addition to credit and debit card numbers, the attackers gained access to customer names, expiration dates and three-digit CVV security codes.

 

Has the Zoo’s data been compromised?
The Detroit Zoo maintains its own independent IT systems. Our systems – including those for ticket and membership sales – were not impacted by the data breach and are secure.


What should I do if I suspect fraudulent activity on my account?
If your credit or debit card reveals fraudulent activity, it’s advisable to notify your card issuer as soon as possible and report any unauthorized charges. Most credit card companies do not hold customers liable for fraudulent charges if they are promptly reported. Additionally, here is some advice from the Consumer Financial Protection Bureau:

If you believe you are a victim of identity theft, you should contact one of the consumer reporting agencies listed below to place a fraud alert on your credit report. You only need to contact one of the three credit reporting companies to place an alert.

  • TransUnion: 1-800-680-7289; www.transunion.com; Fraud Victim Assistance Division, P.O. Box 67990, Fullerton, CA 92834-6790
  • Equifax: 1-800-525-6285; www.equifax.com; P.O. Box 740241, Atlanta, GA 30374-0241
  • Experian: 1-888-EXPERIAN (397-3742); www.experian.com; P.O. Box 9554, Allen, TX 75013

 

For more details on the steps to take if you are a victim of identity theft, visit the Federal Trade Commission’s Identity Theft website at http://www.ftc.gov/bcp/edu/microsites/idtheft/.

 

Where can I go for more information?
Additional information is posted at www.kmssa.com/creditcardbreach/.